Feedback & Questions

We value your feedback. More precisely, we depend on it. 

Without our clients feedback we would not be able to improve our software and would be stuck in our very personal "development bubble" which is, very very likely, not a very good situation. 

Therefore we want to make it as easy as possible for you to provide us with your ideas, contact us about issues and complications or to get in touch with us about whatever is relevant to you. 

So, where and how can you get in touch with us and what will happen then? 

Let's start with "how to get in touch": What options are there? 

The "Help":

You will find this item in the upper right corner of your cockpit, wherever you are. Clicking the question tag will open a new window containing two different registers:

To the left, and the page that opens by default, you will find context based help in form of a video. This will relate to where on the page you are. So the video will be a different one if you are in the newsletter settings, then it would be in the portfolio overview. We hope this makes your life just a little bit easier. 

Should you not get your answer from the video, or you are more the reading type, then please have a look at the quick start guide, thats linked at the bottom of the window. 

Should this still not be enough, then the right register "Contact Us" gives you a communication window. Please enter the topic of your request / question in the title and any information that you want to provide us with in the body of the message. 

Please keep in mind, that more information is always better, specifically if you encounter a technical issue in the software, so we are glad for everything you can give us. 

Once you hit "Submit" we start doing our part. 

What else is there to get in touch with us? 

Well, you can always send us an email to:  inquiries@yukkalab.com 

This will end up right in the hands of our customer success team and we will do our very best to help you out. 

Now, once we have received your request / feedback / question / criticism (and yes, we do want that too), what will happen? 

Any incoming communication will create a ticket for our customer success team. 

Since we do want to answer all requests in a timely fashion, we will do our very best to provide you with an answer within 24h at the latest (and we do manage quicker most of the time). 

When getting back to you, we will provide a solution if we can, ask questions if we must and make sure that we understand in detail how we can help you. 

Once this is done and we are on the same page, then we will check internally what we can do to help you. 

As soon as we have an answer for you, or a solution, or a statement about whether we can realise what you have brought to our attention, we will get back to you, promised.